“He profits most who serves best..”
-Arthur F. Sheldon
Simple yet cut to the bone! The above quoted phrase would definitely help any business to prosper in long as well as short term run. Engrossed in our hectic work schedules, we overlook how lucrative our efforts are turning out to placate the people for whom we are working diligently for –Our Clients. In fact it’s a known fact that no business venture in the world can sustain without pleasing customers serving as the backing. After all, all our hard work is feckless if it doesn’t reciprocate the desired contentment of our customers. No doubt, our monetary profits keep us going, but contented customers surely make us happy campers.
Working in an online shopping website comes with its own pros and cons. The easy and point-blank communication with the customers on one hand, assures an easier and faster access to the satisfaction level of the clients. On the other hand, a slight negligence can easily stimulate clients to switch to the others blooming websites in the field. So the question here is, HOW TO BUILD THE TRUST FACTOR? Let’s figure out..
Timely Deliveries: An on-time delivery of the products is an infallible step to match up the customer’s desires. Owing to our assiduous efforts, Jabong proudly stands aloft with its fastest delivery service. I can’t thank enough to our dispatch team, but sustaining the standards is another task which I am sure we will assure without a hitch.
Reasonable price: One of the easiest ways to draw attraction of the customers is to offer them their favourite products at a much reasonable price. Our on-going sale is one such strategy that has been very well-received by our clients spread in every notch and corner. Offering them prices much lower than the market ones is a sure shot way to lure prospective customers and should be thus executed as a long-term objective.
Uncompromising Quality: An attractive range or affordable prices can only assure high traffic, but at the end it is the quality of the products that helps in securing the faith of the clients. Jabong has always strived to maintain the fact that the product clients see online is exactly the product they receive in hand. This factor holds utmost importance in expanding the customer base.
Just to summarize, in the fast growing environment of e-business, the Titans are not only going for customer satisfaction, but something that can retain the customer for longer period. In fact in such a cut throat competition, e-commerce giants are complacent with just customer satisfaction, but are vying for customer delight to establish a long lasting relationship with someone they call THE KING. So the next morning you initiate your work, just take a breather and think once how your actions can add another smiling face to our wall of satisfied clients.
-Salony Anand
Content Writing
Jabong UnPLUGGED!! 